Cloud Telephony is one of the latest technologies that is based on Cloud Computing where all kinds of communication devices and applications are hosted at Provider’s premises. If any business wants to use this service then they don’t have to install any software or buy any hardware to get the services started. Cloud Telephony Services can be a Hosted IVR, Call Center setup, call recording, virtual number or call forwarding. It can be started and used on a traditional phone, mobile, tablet or a computer system such as a desktop, laptop, etc.
It can work via two networks
PSTN – Some the countries do not allow mixing of IP and PSTN calls where Middle East countries are also included. These countries have been using PSTN based cloud Telephony solution.
IP – In this case, these services are delivered via the internet.
Benefits of Cloud Telephony
# Small Business
Easy to Setup – Take a simple monthly subscription and lets small businesses access call center level features to ensure better efficiency and customer experiences daily.
Easy to Scale- It can be started with 1 or 2 seats and we can increase or decrease users according to business needs.
Hosted IVR- Greet customers and divert to the right staff.
Through it, SMBs owners and managers can get access to advanced analytics to improve their business planning.
Access anytime from anywhere.
# Enterprises
CRM Cloud telephony Provider can easily integrate with all web-based CRM and ticketing solutions.
Full Cloud Telephony features solution providers give detailed call analytics and reports, which help in enterprise decisions.
Easy to Upgrade – A legacy Call Center Solutions are inflexible and complex to upgrade but through Cloud solution, upgradation is taken care of by the service provider.
