Cloud telephony refers to a technology wherecommunication applications, such as voice calls, messaging, and fax services, are hosted and delivered over the internet. This eliminates the need for
traditional telephone lines and on-premises hardware. Cloud telephony solutions offer various benefits for businesses, including cost savings, scalability, and flexibility. Here are some popular cloud telephony solutions that businesses can consider:
1. CloudConnect: CloudConnect is a cloudcommunications platform that provides cloud telephony application for building voice and messaging. It allows businesses to integrate telephony features into their applications and systems.
2. Plivo: Plivo is a cloud-basedcommunication platform that offers voice and SMS APIs. It provides solutions for building voice and messaging applications with global reach.
3. Nexmo (nowpart of Vonage): Nexmo offers APIs for SMS,voice, phone verifications, and other communication services. It is known for its global coverage and reliable infrastructure.
4. RingCentral: RingCentral provides acomprehensive cloud communication and collaboration platform. It offers services such as voice, video, messaging, and conferencing, making it suitable for unified communication needs.
5. 8x8: 8x8 is a cloud-basedcommunication and collaboration platform that includes voice, video, chat, and contact center solutions. It caters to businesses of various sizes.
6. Zoom Phone: Zoom Phone is part of the ZoomVideo Communications suite. It provides cloud-based phone system features, including calling, voicemail, and integration with other Zoom collaboration
tools.
7. Aircall: Aircall is a cloud-based phonesystem designed for modern businesses. It offers features such as call routing, analytics, and integrations with CRM systems.
8. Cisco WebexCalling: Cisco Webex Calling is acloud-based calling solution that integrates with Cisco's collaboration tools. It provides calling, messaging, and meeting capabilities.
9. MicrosoftTeams (with Calling Plans): Microsoft Teams, a part of theMicrosoft 365 suite, offers calling features with Calling Plans. It allows businesses to make and receive calls directly within the Teams platform.
10. AmazonConnect: Amazon Connect is a cloud-based contact center solution by Amazon Web Services (AWS). It provides a scalable and flexible platform for building customer contact centers.
Whenchoosing a cloud telephony solution for your business, consider factors such as scalability, integration capabilities, reliability, security, and the specific communication needs of your organization. It's also essential to assess pricing models to ensure it aligns with your budget and usage patterns.
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